WARRANTY SERVICE, MAINTENANCE, REPAIR

WARRANTY SERVICES

1. Warranty period
Warranty starts immediately from the time the vehicle is delivered to the first owner. Within 36 months or 100,000 km, whichever comes first, Toyota will ensure repair or replacement of any damaged Toyota spare parts.
- Battery Warranty: The warranty period for the battery is 12 months or 20,000 km, whichever comes first.
- Tire Warranty: Tire Warranty: Warranty according to the tire manufacturer's own mode. For more information, please refer to the following websites: BridgestoneDunlopMichelin.

2. Warranty conditions

Toyota only guarantee repair, replacement of spare parts of new Toyota vehicles malfunction in condition:
- Vehicles operating under normal conditions
- Raw materials are not good
- assembly error
- Except as set forth in the WARRANTY TERMS AND CONDITIONS
Note: The warranty applies when the vehicle is assigned to other car owners.

3. Scope of warranty application
Warranty applies only within the Socialist Republic of Vietnam.

4. Warranty free
All repairs under warranty (spare parts, labor) are free.

1. Factors beyond the control of the manufacturer

- Improper repair or adjustment (racing, overloading), carelessness, arbitrary modification, alteration, connection, disconnection, correction, improper adjustment, accident, self Additional accessories / accessories, not covered by the warranty.

- Corrosion due to cosmetic chemistry or corrosion of the vehicle surface due to kicking or scratching is not covered.

- Damage or environmental damage such as acid rain, chemicals, resin, salt, hail, rainstorms, thunderstorms, floods, and other natural hazards are not covered.

2. Do not care for the wrong material, lubricant

Repair, adjustment due to improper vehicle maintenance, maintenance or fuel consumption, other than those listed in the "User's Guide" is not covered by the warranty.
3. CMaintenance costs are the responsibility of the owner

The work of engine calibration, oil change, car wash, polishing, filter replacement, cooling water, electrolyte, air conditioning, fuel, grease, additives, spark plugs, fuses, bulbs (except halogen bulbs, HID bulbs, balloons), driving belts (except for orange straps), wiper blades, brake pads, worn cone discs are routine maintenance requirements for all types of vehicles. These maintenance items are not covered by the warranty.

4. Normal vibration, vibration, natural value

Normal vibration, vibration, or corrosion or loss of natural value such as color, deformation, defect, not warranty.

5. Change distance meter

Damage to any vehicle that has been tampered with or tampered with, resulting in inaccurate measurements is not guaranteed.

6. Additional costs

Additional damage or consequential damages such as phone calls, lost time, missed work or commercial damages are not covered by the warranty.

1. Car to the warranty
You have the responsibility to take your car to any authorized dealer / service station authorized by Toyota in Vietnam for warranty.

2. Car maintenance
The owner is obliged to use the vehicle, maintain the vehicle properly and take care of the vehicle in accordance with the instructions in the "User Guide".
If your vehicle is used in harsh conditions, you must pay attention to the vehicle maintenance as required in the "User's Guide".

3. Record maintenance
It is your responsibility to record all vehicle maintenance. This is necessary because in some cases it proves that you have maintained the vehicle as required.

1. Where to receive warranty service

The authorized dealer / service station of Toyota Motor Vietnam will be the place to carry out the necessary repairs, using new spare parts or spare parts for the vehicles of customers inside. Warranty status. To get the best care and help your vehicle is tracked into a process, Toyota advised you to go back to the dealer / service station warranty has made the car for you.

2.Travel / Moving to another country

If you are traveling or moving to another country and your vehicle is damaged, please contact your local Toyota dealer. However, please note that warranty service may not be available from your local dealer, as your Toyota vehicle may not comply with its national regulations or environmental requirements. .

3. The necessary information

In the event of a malfunction, prepare the following information:

- Accurate description of defects including operating conditions.

- Model and year of manufacture.

- Vehicle identification number (VIN)

- Current speed gauge.

- Date of car purchase.

- Dealers / service stations for car sales and service.

- Statistics of your car service process.

4. How to get help

Step 1: Contact your dealer / service station

This is the most direct way to solve your problems. All Toyota Service Dealers / Service stations in Vietnam are the ultimate legal entity in providing the services and repairs you need. First, contact the Service Manager of the Dealer / Service Station or customer relationship manager. Fully explain the malfunction.

If you find that the problem is not resolved, please talk to the Director of your agent who is most interested in your satisfaction and visit.

If your Toyota dealer can not offer a solution ...

Step 2: Contact Toyota Motor Vietnam

Contact the Toyota Motor Vietnam (TMV) through the TMV service department listed on the Warrant Registration Form.

1. The warranty period
Warranty starts immediately from the time the vehicle is delivered to the first owner. Within 36 months or 100,000 km, whichever comes first, Toyota will ensure repair or replacement of any damaged Toyota spare parts.
- Battery Warranty: The warranty period for the battery is 12 months or 20,000 km, whichever comes first.
- Tire warranty: Warranty under the tire manufacturer's own regime.

2. Warranty conditions
Toyota only guarantee repair, replacement of spare parts of new Toyota vehicles malfunction in condition:
- Vehicles operating under normal conditions
- Raw materials are not good
- assembly error
- Except as set forth in the WARRANTY TERMS AND CONDITIONS
Note: Warranty applies when the car is transferred to other car owners.

3. Scope of warranty application
Warranty applies only within the Socialist Republic of Vietnam.

4. Warranty free
All repairs under warranty (spare parts, labor) are free.

MAINTENANCE SERVICES

During operation, many parts of the vehicle are worn out or damaged over time. This happens with any mechanical mechanism.

Therefore, you need to take the car to check and maintenance periodically to ensure each component in particular and the overall car is always operating well.

Based on the study of vehicle characteristics and conditions in Vietnam, Toyota Motor Vietnam has developed a standard of regular maintenance for each vehicle we manufacture.

Accordingly, routine maintenance should be done after each "5,000 Km or 6 months, whichever comes first."

Levels of maintenance and content of each level:

 

With specialized equipment and maintenance procedures of 2-3 professional technicians, Speedy Maintenance will help you to be more satisfied when the total waiting time of the service station is reduced to 60 minutes (from when you sign the repair order until the car is ready to deliver), while the maintenance routine usually takes 2-3 hours.

Fast maintenance service conforms to professional maintenance procedures of Toyota Japan will help you more satisfied when the waiting time is reduced to 60 minutes (Since the repair order is signed to. at the time of pick up the car) while routine maintenance takes 150 minutes.
Fast Maintenance offers a change to the workflow standard. When a customer orders a phone call, the maintenance center will collect customer details, vehicle status, and service requests, thereby identifying the exact date of the appointment for service. or advise the customer when appropriate. All are indicated on the appointment card.
Rapid Maintenance services require the ability to provide fast and accurate service station parts, shorten customer service intervals. To accomplish this, we have invested in the Rapid Maintenance Equipment (EM) of modern specialized equipment, set up a standardized quick maintenance workflow, and continuously improve equipment. EM to increase productivity.

The cooler is a component of the air conditioner, the air passing through the cooler is cooled and released into the vehicle. After long periods of use, dirt and moisture accumulate on the surface of the cooler which reduces the cooling effect of air conditioning, mold growth and bacteria that are harmful to the respiratory user. Toyota recommends periodic hygienic refrigeration from 30,000 km and after every 20,000 km (1 time / year) to maintain fresh air for the car.

However, it is very difficult and complicated to clean the chillers because it is located in the dashboard. The traditional method used to clean the rig is to dismantle the entire dashboard with many details with a duration of 4 to 6 hours.


Genuine Toyota air conditioner cleaning service, using automatic machine with specialized equipment, can clean the interior of the rig without dismantling the dump for a one-time service. clock. The service also uses genuine Toyota refrigerant cleaners, which are safe for the refrigerated surface and for human health. Once done, the customer can test the effectiveness of the cleaning process as the device can take pictures of the refrigerated compartment before and after cleaning. This advanced refrigeration sanitary technology has been certified by Toyota Group (TMC) and has been applied in many countries in the region such as Thailand, Taiwan, Singapore, Hong Kong, Philippines.

 

REPAIR SERVICES

Ngoài dịch vụ bảo dưỡng và sửa chữa những hiện tượng bất thường trên xe, Toyota cũng cung cấp dịch vụ sửa chữa đối với những hư hỏng do va chạm mà chiếc xe của bạn gặp phải trong quá trình sử dụng. Dịch vụ đó được gọi là Sửa chữa Thân xe và Sơn.

Với kỹ thuật sửa chữa theo tiêu chuẩn toàn cầu, trang thiết bị, vật tư vật chất lượng cao (được chỉ định bởi Toyota Nhật Bản), các Đại Lý của Toyota sẽ phục hồi hình dạng cũng như diện mạo lớp sơn trên chiếc xe của bạn về điều kiện ban đầu.

[Quy trình sửa chữa thân xe và sơn]

1. Scissors

2. Gò tấm

3. Bả matic

4. Sơn lót

5. Sơn màu

6. Đánh bóng

In addition, to ensure the quality and shorten the repair time, we developed and applied the quality management process at each stage, the process of repairing scratches in 4 hours ... to constantly bring to customer satisfaction for Toyota's Body and Paint repair services.

 

We are proud of being the market leader in after-sales service for many consecutive years and are highly valued by our customers in pioneering the application of new technologies as well as after-sales programs. Toyota Motor Vietnam (TMV) always strive to win the trust of customers by specific activities.

- Modern facilities and equipment according to Toyota standard: All genuine Toyota dealers are built with modern facilities, equipped with facilities and specialized equipment, designed. Especially dedicated to the maintenance and repair of Toyota vehicles with the highest quality and in the shortest time.

- Professional human resources: With CVDV team, technicians are trained on knowledge and skills under the system of training and professional of Toyota (TEAM), customers will be completely assured when the car Taken care at genuine Toyota dealers.

- Standard Service Procedures: Toyota Dealers apply a global, customer-centered service operation standard. In particular, the service process is carried out from the stage of prompting and invite customers to the car for maintenance, to preparation, customer reception, repair, delivery and contact after repair.

- Genuine Parts: All genuine spare parts, imported from Thailand, Japan and other countries in the region, always ready to meet the needs of the fastest and good quality. Best.

With the goal of always improving and improving the quality of after-sales service, Toyota Vietnam and dealers want to bring every customer owns the Toyota car the highest satisfaction.

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